How is poor staff performance impacting your business?
x Disappointed customers/lost sales
x Low Net Promoter Score (NPS)
x High employee turnover rate
How is ineffective training impacting your business?
x Waste of money
x Waste of time
x C-suite frustration
Business can be a pleasure…
Faster, friendlier service
Increased profits
Higher Net Promoter Score (NPS)
Happier team members
Improved work performance
Positive staff/management relations
Many businesses don’t know how to obtain great customer service from their employees. PhenomComm creates training that resonates with staff and produces customer-focused team members who deliver exceptional service.
We provide customer service training from first-hand expertise in understanding, relating to, and reaching today’s talent pool.
Our unique training approach is significantly informed by direct interaction with the modern workforce during their developmental years.
We help companies by:
1. Formulating training content that resonates with employees,
2. Effecting mindset & behavior shifts across roles, and
3. Measuring the resulting business impact.